Otherwise, every customer is responsible for covering the return postage costs for unwanted items and we would recommend using recorded service as we do not take any responsibilities for items that may be lost in the post. We will only be able to refund the return postage cost if the item received is faulty, damaged or incorrect and the situation occurred by our fault. Do you offer refund on return postage cost? Please return the unwanted items to the below address and we would recommend using recorded service as we do not take any responsibilities for items that may be lost in the post: We can’t do this without these details, so please do help us as otherwise you may be waiting a long time for your refund. We also ask you to make sure we know the order number your return relates to, your order details and whether you want a refund or to change it for something else. We want to give you hassle-free way to return anything, so you can return any item to us within 60 days from the date of your order under the conditions that the item hasn’t been used, installed or modified and will be returned to us undamaged/in original packaging. I’ve changed my mind, how do I return my order? In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. We try to accept all returns, but we reserve the right to decline the returned goods if they arrive in damaged, used or modified conditions. Yes, we do offer refunds and every customer has got 60 days from the date of the order to return unwanted product under the conditions that the item hasn’t been used, installed or modified and will be returned to us undamaged/in original packaging. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries… Please make sure that you check your items carefully before they are used or installed. We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. The Warranty on this item is 30 Days 12 Months.
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